Experience
Contact Centre Coordinator
Nuffield Health • Epsom, Surrey
Feb. 2023 – Present
- • Research and implement innovative solutions to optimize customer experience across multiple channels.
- • Utilize data visualization tools to track and report on key performance metrics.
- • Manage complex customer inquiries in a fast-paced environment.
- • Successfully adapted to hybrid working model while maintaining high performance standards.
Senior Rides & Attractions Operator
Chessington World of Adventures • Chessington, Surrey
Sep. 2020 – Feb. 2023
- • Led and trained teams of 10+ operators across multiple high-stakes attractions.
- • Analyzed operational workflows and guest traffic patterns to optimize ride efficiency.
- • Developed and delivered comprehensive training programs for new operators.
- • Managed critical incident response and problem-solving in high-pressure situations.
Education
MSc in Computer Science
Nottingham Trent University • Nottingham
Sep. 2021 – Sep. 2022
- • My master's thesis explored AI-powered Android applications for personalized mental health support, focusing on machine learning for adaptive intervention strategies.
- • Completed advanced modules in Machine Learning and Cloud Computing.
🏆 Awarded Distinction and 'Best Overall Performance (MSc Computer Science)' at graduation
BSc in Computer Science
Nottingham Trent University • Nottingham
Sep. 2018 – Jun. 2021
- • Comprehensive study of software development principles and algorithms.
- • Led collaborative group projects, combining technical expertise with team leadership.
- • Final-year project focused on IoT and smart home technology applications.
🏆 Achieved Second-Class Upper Honors (2.1)
Featured Projects
Music Event Discovery Platform
Full-stack Next.js application with real-time geolocation, event management, and user authentication.
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Pilates Studio Showcase Website
Modern website showcasing a Pilates studio's services, class information, and studio details.
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Repurposely - AI Content Creation Platform
Full-stack Next.js application for AI-powered content creation, repurposing, and quality analysis with a token-based subscription model.
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Millen Fitness Coaching Website
Next.js website for an online fitness coach, featuring services, testimonials, and contact functionality.
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